Contact

Your visit begins before you arrive.

Whether you need help choosing the correct starting point, have a question about an upcoming appointment or need to share information that may affect your treatment, you are welcome to contact Ethereal.

Before reaching out, new clients are encouraged to review the First Visit and Frequently Asked Questions pages.

Before your arrival

Please review your appointment confirmation carefully. It will include the location, arrival information and any treatment-specific preparation instructions.

Plan enough time for Miami traffic, parking and building access.

If you expect to arrive late, contact Ethereal as soon as possible. Notice does not guarantee that the complete treatment can still be performed, but it helps avoid miscommunication.

Parking and building access

Valet parking is available, and parking validation is offered.

Ethereal is located in Suite 222. Building entry instructions are included in your booking confirmation.

Contacting Ethereal

For assistance, please include:

• Your full name.
• Your age.
• Whether you are a new or returning client.
• Your primary skin concern.
• The best telephone number or email address to reach you.
• The date and time of the appointment, when applicable.

Please do not send credit-card information, passwords or detailed private medical records.

Questions about a skin reaction

If you are contacting Ethereal about a possible reaction, include:

• When it began.
• What you are experiencing.
• Recent products used.
• Recent professional treatments.
• Relevant medication changes.
• Clear photographs taken in natural light.

Photographs and messages cannot replace medical diagnosis.

Seek immediate medical care for difficulty breathing, swelling of the mouth or throat, fainting, rapidly worsening symptoms or another possible medical emergency.

Response times

Messages are answered during Ethereal’s communication hours.

Treatment-room time is reserved for the client receiving care, so responses may not be immediate.

Repeated messages through several platforms will not result in a faster response. Please select one contact method whenever possible.

For appointment changes subject to a deadline, use the contact method specified in your confirmation and send the message before the applicable cutoff time.

Social media

Follow Ethereal for treatment education, skin observations and updates from the treatment room.

Instagram: @etherealskinmiami

Social media messages are not the preferred method for urgent appointment changes or concerns requiring detailed information.